Wednesday, November 16, 2005

Training: Plan & Promote a Training Program - Identify the gap between required competencies and the learner's current competencies

By Mike Hitchen Consulting - the consultancy that puts principles before profits.

The gap between required competencies and current competencies is the portion of skills and knowledge the learner needs to achieve to be recognised as competent in a particular task or job. The gap may refer to physical skills, for example driving a forklift or using a photocopier, or it may refer to underlying knowledge, for example, OH&S using the forklift or the different types of photocopier available.

The competency of an individual refers to their ability to perform the task or job competently in all situations and under varying conditions. Therefore, there are five dimensions of competency under which the individual has to be able to perform.

Task skills
Performing at an acceptable level of skill

Task management skills
Managing a number of different tasks within the job

Contingency management skills
Responding and reacting appropriately to unexpected problems, changes in routine and breakdown

Job/role environment skills
Fulfilling the responsibilities and expectations of the workplace

Transfer skills
Transferring skills and knowledge to new situations and contexts

When you are identifying gaps, physical skills or underlying knowledge, you also have to look at these dimensions of competence and make sure the learner can perform all the skills required under these conditions.

Tomorrow: Analyse the participants

Mike Hitchen
Mike Hitchen Consulting