By Mike Hitchen Consulting - the consultancy that puts principles before profits.A goal statement is helpful in clarifying why the training is being staged. A goal is measurable and show how success of the program will be evaluated.
What exactly is a goal statement? A goal statement is a statement that indicates the intended result of training intervention. It is composed of three parts. Below are some examples:
An indicator as change in direction
* Increase
* Eliminate
* Remove
* Improve
* Reduce
An indicator of the measurable feature that will be changed
* Errors, mistakes, breakdowns
* Delivery rate, time
* Customer complaints
* Production
* Turnaround time
The process or work area in which the change will occur
* Safety incident
* Processing orders
* Repair maintenance
* Communication between groups.
Tomorrow: Planning your program
Mike Hitchen
Mike Hitchen Consulting
